[Free] 2017(Sep) EnsurePass Testking IBM C2010-656 V13 Dumps with VCE and PDF 41-50

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IBM SmartCloud Control Desk V7.5 Service Request Management Implementation

Question No: 41 – (Topic 1)

When the Service Provider add-on is installed, which statement is true about a customer- specificsolution in IBM SmartCloud Control Desk V7.5?

  1. It can be applied on a ticket for any customer.

  2. It can be applied only on a ticket for a global customer.

  3. It can only be applied on a ticket for a customer that is associated with the solution.

  4. Itcan only be applied on a ticket for a customer that is associated with global solutions.

Answer: C

Question No: 42 – (Topic 1)

Which statement is true of statuses on job plans?

  1. An ACTIVE job plan cannot be edited without a revision.

  2. Job plans in any statuscan be viewed from other applications.

  3. The NOTREADY status is the default status for new job plans.

  4. The status of a job plan can be changed to INACTIVE at any time.

Answer: A

Question No: 43 – (Topic 1)

When a Ticket Template includes a Job Plan and is applied to an Incident, where will the tasks be listed?

  1. On the Log tab

  2. On the Activities tab

  3. On the Specifications tab

  4. On a work order listed on the Related Records tab

Answer: B

Question No: 44 – (Topic 1)

Which feature remains disabled by activating themxe.LDAPUserMgmt property when using the LDAP-based authentication configuration?

  1. Create users

  2. Self-registration

  3. Update user information

  4. Add and delete security groups

Answer: B

Question No: 45 – (Topic 1)

Where can a user with proper privileges go toremove the My Requests section from the Self Service Center application?

  1. the System Properties application

  2. the Application Designer application

  3. the configuration file for Self Service Center

  4. the Self Service Center Configuration application

Answer: C

Question No: 46 – (Topic 1)

Click the Exhibit button.

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An IT support specialist is reviewing existing solutions in the Solutions application. She decides to remove a few of the existing keywords from a general list and marks records for deletion in theAdd Delete Ke9words dialog. Some of the keywords are associated with the existing Solutions and she receives the system message in the Exhibit.

What will happen when she selects Yes?

  1. Records will not removed from the general list.

  2. Records will be removed from the general list only.

  3. Records will be removed from the general list and from the Solutions Keywords sections.

  4. Records will be removed from the general list but values will be left in the Solutions Keywords sections.

Answer: C Explanation:

Which integrated feature of IBM SmartCloud Control Desk V7.5 enables a service desk analyst to take control of user workstations in order to analyze and solve problems?

  1. Tivoli Screen Capture agent

  2. Tivoli Remote Access agent

  3. Tivoli Diagnostics Control agent

  4. Tivoli Remote Diagnostics agent Answer: D

Question No: 47 – (Topic 1)

How is the Self Service Center enabled to show the user the assets that are associated to them as custodian?

  1. Click the link Show All My Assets

  2. View the recentactivities in My Requests

  3. Double-click on the asset record from the My Assets Pod

  4. Click View Service Request and use the arrows next to the assets

Answer: A

Question No: 48 – (Topic 1)

When creating a classification for use with the Service Catalog, which twoobjects must be specified in the Use With table in the Classifications application? (Choose two.)

  1. SR

  2. PERSON

  3. INCIDENT

  4. WORELEASE

  5. PMSCOFFERING

Answer: A,E

Question No: 49 – (Topic 1)

The Weight field is used in the calculation of which option when working with questions for surveys?

  1. survey reports

  2. user responses

  3. question ratings

  4. ordering the questions in a survey

Answer: A

Question No: 50 – (Topic 1)

What needs to be defined in order to create an Offering?

  1. at least one Catalog

  2. at least oneWorkflow

  3. at least one Classification

  4. at least one Ticket Template

Answer: C

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