[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 11-20

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Question No.11

Which one of the following is NOT a characteristic of a process?

  1. It is measurable

  2. It delivers specific results

  3. It responds to specific events

  4. It structures an organization

Correct Answer: D

Question No.12

Which of the following are classed as stakeholders in service management?

  1. Customers

  2. Users

  3. Suppliers

  1. All of the above

  2. 1 and 3 only

  3. 1 and 2 only

  4. 2 and 3 only

Correct Answer: A

Question No.13

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

  1. Business services

  2. Component services

  3. Supporting services

  4. Customer services

Correct Answer: C

Question No.14

What should a service always deliver to customers?

  1. Applications

  2. Infrastructure

  3. Value

  4. Resources

Correct Answer: C

Question No.15

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

  1. Business services

  2. Component services

  3. Supporting services

  4. Customer services

Correct Answer: C

Question No.16

What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

  1. Employers

  2. Stakeholders

  3. Regulators

  4. Accreditors

Correct Answer: B

Question No.17

What is the act of transforming resources and capabilities into valuable service better known as?

  1. Service management

  2. Incident management

  3. Resource management

  4. Service support

Correct Answer: A

Question No.18

Which of the following is an enabler of best practice?

  1. Standards

  2. Technology

  3. Academic research

  4. Internal experience

Correct Answer: B

Question No.19

Which of the following are sources of best practice?

  1. Academic research

  2. Internal experience

  3. Industry practices

  1. All of the above

  2. 1 and 3 only

  3. 1 and 2 only

  4. 2 and 3 only

Correct Answer: A

Question No.20

Which of the following is NOT a source of best practice?

  1. Standards

  2. Technology

  3. Academic research

  4. Internal experience

Correct Answer: B

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