[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 121-130

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Question No.121

Which of the following is the BEST reason for categorizing incidents?

  1. To establish trends for use in problem management and other IT service management (ITSM) activities

  2. To ensure service levels are met and breaches of agreements are avoided

  3. To enable the incident management database to be partitioned for greater efficiency

  4. To identify whether the user is entitled to log an incident for this particular service

Correct Answer: A

Question No.122

Which two processes will contribute MOST to enabling effective problem detection?

  1. Incident and financial management

  2. Change and release and deployment management

  3. Incident and event management

  4. Knowledge and service level management

Correct Answer: C

Question No.123

Which one of the following is NOT an aim of the change management process?

  1. To ensure the impact of changes are understood

  2. To ensure that changes are recorded and evaluated

  3. To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)

  4. To deliver and manage IT services at agreed levels to business users

Correct Answer: D

Question No.124

Which of the following should be done when closing an incident?

  1. Check the incident categorization and correct it if necessary

  2. Check that the user is satisfied with the outcome

  1. 1 only

  2. Both of the above

  3. 2 only

  4. Neither of the above

Correct Answer: B

Question No.125

The #39;multi-level SLA#39; is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?

  1. Customer level

  2. Service level

  3. Corporate level

  4. Configuration level

Correct Answer: D

Question No.126

Consider the following list:

  1. Change authority

  2. Change manager

  3. Change advisory board (CAB)

  1. Job descriptions

  2. Functions

  3. Teams

  4. Roles, people or groups

Correct Answer: D

Question No.127

Which of the following BEST describes the purpose of access management?

  1. To provide a channel for users to request and receive standard services

  2. Provides the rights for users to be able to use a service or group of services

  3. To prevent problems and resulting Incidents from happening

  4. To detect security events and make sense of them

Correct Answer: B

Question No.128

Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

  1. Categorization

  2. Detection

  3. Prioritization

  4. Escalation

Correct Answer: A

Question No.129

Which process would be used to compare the value that newer services have offered over those they have replaced?

  1. Availability management

  2. Capacity management

  3. Service portfolio management

  4. Service catalogue management

Correct Answer: C

Question No.130

Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?

  1. The service level management

  2. The IT service continuity management

  3. The service catalogue management

  4. The supplier management

Correct Answer: D

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