[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 221-230

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Question No.221

Which statement about service review meetings is FALSE?

  1. Actions from service review meetings should only be assigned to the service provider

  2. Meetings should be held on a regular basis to review service achievement

  3. Issues for the upcoming period should be discussed at the meetings

  4. Progress and success of the service improvement programme (SIP) should be reviewed

Correct Answer: A

Question No.222

Which statement about the known error database (KEDB) is CORRECT?

  1. It is maintained by the service desk and updated with the details of each new incident

  2. It is a part of the configuration management database (CMDB) and contains workarounds

  3. It is maintained by problem management and is used by the service desk to help resolve incidents

  4. It is maintained by incident management and contains solutions to be implemented by problem Management

Correct Answer: C

Question No.223

Which process is responsible for managing all service requests from users?

  1. Change fulfilment

  2. Incident management

  3. Request fulfilment

  4. Event management

Correct Answer: C

Question No.224

Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

  1. Service level management

  2. Change management

  3. Incident management

  4. Service asset and configuration management

Correct Answer: D

Question No.225

Which is the BEST definition of a supplier?

  1. It is a third party responsible for supplying goods or services that are required to deliver IT services.

  2. It is a shared services unit that is responsible for supplying goods or services that are required to deliver IT services.

  3. It is a third party with responsibility for supplying goods or services that is agreed through an operational level agreement.

  4. It is a mixture of internal and external parties that are responsible for providing goods and services to its customer group.

Correct Answer: D

Question No.226

What processes represent the scope of financial management for IT services?

  1. Budgeting, costing and charging

  2. Budgeting, accounting and charging

  3. Cost models and invoicing

  4. Charging, accounting and billing

Correct Answer: B

Question No.227

Which Functions are included in IT operations management?

  1. Network management and application management

  2. Technical management and change management

  3. IToperations control and facilities management

  4. Facilities management and release management

Correct Answer: C

Question No.228

Which of the following correctly states the relationship between urgency, priority and impact?

  1. Impact, priority and urgency are independent of each other

  2. Urgency should be based on impact and priority

  3. Impact should be based on urgency and priority

  4. Priority should be based on impact and urgency

Correct Answer: D

Question No.229

Which is an objective of access management?

  1. To efficiently respond to requests for granting access to services.

  2. To defect changes of state that have significance for management of an IT service.

  3. To assist with general information, complains or comments.

  4. To minimize the impact of incidents that cannot be prevented.

Correct Answer: A

Question No.230

What BEST defines roles and responsibilities in relation to process and activities?

  1. Human resource model

  2. Configuration baseline

  3. Service model

  4. RACI matrix

Correct Answer: D

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ITIL-F Dumps