[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 71-80

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Question No.71

Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

  1. A service option

  2. A service transition package (STP)

  3. A service design package (SDP)

  4. A service charter

Correct Answer: C

Question No.72

The BEST description of an incident is:

  1. An unplanned disruption of service unless there is a backup to that service

  2. An unplanned interruption to service or a reduction in the quality of service

  3. Any disruption to service whether planned or unplanned

  4. Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not

Correct Answer: B

Question No.73

Which one of the following is it the responsibility of supplier management to negotiate and agree?

  1. Service level agreements (SLAs)

  2. Third-party contracts

  3. The service portfolio

  4. Operational level agreements (OLAs)

Correct Answer: B

Question No.74

Which of the following are types of service defined in ITIL?

  1. Enabling

  2. Core

  3. Enhancing

  4. Computer

  1. 1, 3 and 4 only

  2. 2, 3 and 4 only

  3. 1, 2 and 4 only

  4. 1, 2 and 3 only

Correct Answer: D

Question No.75

Which of the following statements about service asset and configuration management is/are CORRECT?

  1. A configuration item (CI) can exist as part of any number of other CIs at the same time

  2. Choosing which CIs to record will depend on the level of control an organization wishes to exert

  1. 1 only

  2. 2 only

  3. Both of the above

  4. Neither of the above

Correct Answer: C

Question No.76

Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

  1. Do

  2. Perform

  3. Implement

  4. Measure

Correct Answer: A

Question No.77

Which of the following BEST describes a problem?

  1. An issue reported by a user

  2. The cause of two or more incidents

  3. A serious incident which has a critical impact to the business

  4. The cause of one or more incidents

Correct Answer: D

Question No.78

The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

  1. Training in risk management for all staff and identification of risks

  2. Identification of risk, analysis and management of the exposure to risk

  3. Control of exposure to risk and investment of capital

  4. Training of all staff and investment of capital

Correct Answer: B

Question No.79

Which of the following is the correct definition of an outcome?

  1. The results specific to the clauses in a service level agreement (SLA)

  2. The result of carrying out an activity, following a process or delivering an IT service

  3. All the accumulated knowledge of the service provider

  4. All incidents reported to the service desk

Correct Answer: B

Question No.80

Which of the following is NOT one of the five individual aspects of service design?

  1. The design of the service portfolio, including the service catalogue

  2. The design of new or changed services

  3. The design of market spaces

  4. The design of the technology architectures

Correct Answer: C

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