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[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 311-320

Get Full Version of the Examhttp://www.EnsurePass.com/ITIL-F.html Question No.311Which is the BEST definition of a service?is a means of delivering value to customers by facilitating outcomes according to how they are defined in processesIt is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.It is a means of delivering value customers by facilitating outcomes 100 percent of the time.It is a means of delivering Read more […]

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[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 301-310

Get Full Version of the Examhttp://www.EnsurePass.com/ITIL-F.html Question No.301What structure of service desk appears to the customer to be a single centralized desk, but may in fact be based in a number of different locations?Centralized Service deskVirtual Service deskLocal service deskSpecialized service deskCorrect Answer: B Question No.302What do major incidents require?Separate procedures.Less urgencyLonger timescalesLess documentationCorrect Answer: A Question No.303Which is one of the Read more […]

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[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 291-300

Get Full Version of the Examhttp://www.EnsurePass.com/ITIL-F.html Question No.291What BEST describes an important principle of communication in service operation?It is efficient, effective and economical for all IT services.It has an intended purpose or a resultant action.It focuses on creating a relationship between processes and products.It has responsibility for creating policies.Correct Answer: A Question No.292What is the type of notification that should be sent when a threshold has been Read more […]

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[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 281-290

Get Full Version of the Examhttp://www.EnsurePass.com/ITIL-F.html Question No.281What should the IT service continuity process primarily support?Critical IT processesAll the services in the service portfolioBusiness continuity strategyMission critical services at peak business periodsCorrect Answer: C Question No.282Which is an objective of the design coordination process?To ensure service design packages are handed over to service transitionTo ensure that all changes are assessed for their impact Read more […]

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[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 271-280

Get Full Version of the Examhttp://www.EnsurePass.com/ITIL-F.html Question No.271Which statement about Business Cases is TRUE?Business Cases should focus on both the financial and non-financial impacts of the proposed projector service.Business Cases should focus on only the financial impacts of the proposed project to secure support and funding.Business Cases should focus on only the non-financial business impacts of the proposed project to secure proper high-level management support.Business Read more […]

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[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 261-270

Get Full Version of the Examhttp://www.EnsurePass.com/ITIL-F.html Question No.261Which three types of metric support Continual Service Improvement (CSI) activities?Technology metrics, service desk metrics and Key Performance Indicator (KPI) metricsProcess metrics, software metrics and financial metricsTechnology metrics, process metrics and service metricsService metrics, technology metrics and Key Performance Indicator (KPI) metricsCorrect Answer: C Question No.262Which of the following BEST Read more […]

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[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 251-260

Get Full Version of the Examhttp://www.EnsurePass.com/ITIL-F.html Question No.251Where should all master copies of controlled software and documentation be stored?In the definitive software libraryIn the definitive media libraryIn the definitive security libraryIn the definitive production libraryCorrect Answer: B Question No.252What is the BEST description of a change proposal?Any request for change (RFC.submitted to change managementAn authorised change submitted to release and deploymentAn Read more […]

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[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 241-250

Get Full Version of the Examhttp://www.EnsurePass.com/ITIL-F.html Question No.241Which statement is CORRECT?A function is a set of responsibilities allocated to a service managerA process is a team or group of people and the tools they use to perform one or more activitiesA function is a set of specialised organisational capabilitiesA process is a structured set of activities designed to accomplish a specific objectiveCorrect Answer: D Question No.242What is the CORRECT definition of service management?A Read more […]

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[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 231-240

Get Full Version of the Examhttp://www.EnsurePass.com/ITIL-F.html Question No.231In service design, which term describes services, technologies and tools?PeoplePartnersProductsProcessesCorrect Answer: C Question No.232When should a known error be raised?Only when the root cause is found and a workaround existsAs soon as it becomes useful to do soOnly when the error in the IT Service is foundAs soon as the major problem procedure is executedCorrect Answer: B Question No.233Which stage of the service Read more […]

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[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 221-230

Get Full Version of the Examhttp://www.EnsurePass.com/ITIL-F.html Question No.221Which statement about service review meetings is FALSE?Actions from service review meetings should only be assigned to the service providerMeetings should be held on a regular basis to review service achievementIssues for the upcoming period should be discussed at the meetingsProgress and success of the service improvement programme (SIP) should be reviewedCorrect Answer: A Question No.222Which statement about the Read more […]

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[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 211-220

Get Full Version of the Examhttp://www.EnsurePass.com/ITIL-F.html Question No.211Access management is responsible for implementing policies defined in which process?Service portfolio managementInformation security managementChange managementProblem managementCorrect Answer: B Question No.212ITSM concepts are often described in the context of only one of these type. Type I, type II and type III.Service UnitsBusiness UnitsService ProvidersCustomersCorrect Answer: C Question No.213Which process is Read more […]

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[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 201-210

Get Full Version of the Examhttp://www.EnsurePass.com/ITIL-F.html Question No.201What service could include a differentiation as an quot;excitement factorquot;?A core serviceAn enabling serviceA packaged serviceAn enhancing serviceCorrect Answer: D Question No.202Which processes ensure the targets in the underpinning contracts are appropriate?Design coordination and service level managementSupplier management and service level managementService level management and availability managementConfiguration Read more […]

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[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 191-200

Get Full Version of the Examhttp://www.EnsurePass.com/ITIL-F.html Question No.191Which role is responsible for carrying out the activities of a process?Process ownerChange managerService managerProcess practitionerCorrect Answer: D Question No.192What is a RACI model used for?Performance analysisRecording configuration itemsMonitoring servicesDefining roles and responsibilitiesCorrect Answer: D Question No.193A process owner has been identified with an quot;Iquot; in a RACI matrix. Which one of Read more […]

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[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 181-190

Get Full Version of the Examhttp://www.EnsurePass.com/ITIL-F.html Question No.181Which of the following is NOT a service desk type recognized in the service operation volume of ITIL?LocalCentralizedOutsourcedVirtualCorrect Answer: C Question No.182Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?RACI modelIncident modelContinual service improvement (CSI) approachThe Deming CycleCorrect Answer: A Question No.183How Read more […]

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[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 151-160

Get Full Version of the Examhttp://www.EnsurePass.com/ITIL-F.html Question No.151Which one of the following is the BEST definition of reliability?The availability of a service or componentThe level of risk that affects a service or processHow long a service or configuration item (CI) can perform its function without failingHow quickly a service or component can be restored to normal working orderCorrect Answer: C Question No.152Which process is responsible for recording the current details, status, Read more […]