[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 201-210

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Question No.201

What service could include a differentiation as an quot;excitement factorquot;?

  1. A core service

  2. An enabling service

  3. A packaged service

  4. An enhancing service

Correct Answer: D

Question No.202

Which processes ensure the targets in the underpinning contracts are appropriate?

  1. Design coordination and service level management

  2. Supplier management and service level management

  3. Service level management and availability management

  4. Configuration management and service portfolio management

Correct Answer: B

Question No.203

Where are the details of core and enhancing service provided?

  1. The definitive media library.

  2. The configuration management system.

  3. The service portfolio.

  4. The service catalogue.

Correct Answer: C

Question No.204

What BEST describes the value of service transition to the business?

  1. It supports the creation of a catalogue of services

  2. It leads to gradual and continual improvement in service quality

  3. It provides quick and effective access to standard services

  4. It results in higher volumes of successful change

Correct Answer: D

Question No.205

What BEST defines serviceability?

  1. How quickly a service or component can be restored to normal working order

  2. How long a service or component can perform its agreed function without failure

  3. The ability of a third-party supplier to meet the terms of its contract

  4. The part of the business process that is critical to providing the service

Correct Answer: C

Question No.206

Which statement about services is CORRECT?

  1. External services are provided to business units in the same organisation

  2. Internal services are provided by suppliers to the internal IT department

  3. External services are delivered to external customers

  4. Internal services are delivered to external customers

Correct Answer: B

Question No.207

What is a characteristic of a process?

  1. It requires a specific tool

  2. Itis performance driven and measureable

  3. It provides generic technical skills and resources

  4. It does not react to a specific trigger

Correct Answer: B

Question No.208

Which statements about best practice is MOST correct?

  1. Customers are a source of best practice and will advise service providers how it should be implemented

  2. Internal experience is the only source of best practice because it is developed within the service provider

  3. ITIL is a source of best practice and is validated across a wide set of environments and situations

  4. Suppliers are a source of best practice and they will improve the services delivered by a service Provider

Correct Answer: C

Question No.209

What is the primary focus of business capacity management?

  1. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology.

  2. Review of all capacity supplier agreements and underpinning contracts with supplier management.

  3. Management, control and prediction of the end-to-end performance and capacity of the live,

    operational IT services.

  4. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion.

Correct Answer: C

Question No.210

Which process analyses services that are no longer viable and when they should be retired?

  1. Change management

  2. Service portfolio management

  3. Service level management

  4. Business relationship management

Correct Answer: B

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